We will exchange or refund non sale items provided the item is returned to us in the same unworn, unwashed condition with the swing tag still intact and in the clear packaging it was sent in within 14 days of the buyer receiving it.  Items on sale may be returned for an exchange only.  If there is a scent of perfume or a mark on the item due to make-up or deodorant from trying on the item, the return will be refused and the item will be returned back to you. We reserve the right to refuse refunds if the returns procedures have not been followed.

If any free items are sent with your order as part of a promotion, these items must be returned along with the purchased item to receive a full refund.  If you received a promotional offer when you placed your order and are no longer eligible for this promotion as a result of a return this will be reflected in the refund received.  Please note that original shipping charges are non-refundable and if your shipping fee was waived (thanks to free-shipping promotion), refund will be exxcluding shipping fee.

In the interest of hygiene hijabs will only be accepted for a return if they have not been worn/tried on.  If there are any signs of wear it will be returned back to the purchaser. If any of the returns procedures have not been followed and we have to return the item back to you, a shipping fee of £4.50 will need to be paid.  The item will remain on hold until this fee is paid.

Depending on how busy we are it may take up to 10 days to process your return from the day it is received back.

How do I return an item?

Please email us on houseofaaisha@gmail.com with your order number  and reason for return.  You will then receive a reply within 48 hours with further details on how to return the item.Please note all shipping costs are incurred by the buyer.  House of Aaisha will not reimburse the cost of return shipping costs. The item is also your responsibility until it is returned to us, we therefore recommend returned items to be sent in a form of recorded delivery. We will not accept responsibility for items lost in transit.

How do I exchange an item?

Please email us on houseofaaisha@gmail.com with your order number and which item you would like to exchange for. You will then receive a reply within 48 hours with further details on how to exchange the item.
Please note all shipping costs are incurred by the buyer. House of Aaisha will not reimburse the cost of return shipping costs.
The item is also your responsibility until it is returned to us, we therefore recommend returned items to be sent in a form of recorded delivery. We will not accept responsibility for items lost in transit.

I am an international customer, how do I return an item?